FAQ

Pick up
  • ◆Do you have any discount ?
  • ◆What documents do I need to bring ?
    Case 1: Passport + International Driving Permit (obtained in a country signatory to the Geneva Convention)

    Case 2: Passport + Foreign Driver’s License (issued in Taiwan, Switzerland, Germany, France, Belgium, Monaco, Estonia) + Official Japanese Translation
  • ◆Besides the rental cost are there any other charges I will incur ?
    *Deposit

    We require 150,000 JPY as a security deposit by credit card before you pick up your RV. Once you return the RV, we will refund your deposit in full within two weeks, unless there are additional unplanned charges – such as fuel shortage,vehicle damage or late return.

     

    *Compensation Insurance

    We require 2,160 JPY per day as an accident compensation Insurance. So the upper limit of RV repair expense that customer has to pay is 216,000 JPY in the event of an accident.

    ※NOC (Non-Operation Charge) will be charged separately.

     

    *NOC (Non-Operation Charge)

    If the RV requires repair or cleaning due to a traffic accident, theft, break down, defacement, or other causes not attributable to Japan C.R.C, the customer may be charged a NOC as part of the compensation for loss of use during the repair or cleaning of the RV.

    NOC amount is fixed as below regardless of the degree of the damage :

    ・Customer drove RV to return location (RV condition allows for driving):100,000 JPY

    ・RV was not returned to return location(RV condition does not allow for driving):150,000 JPY
  • ◆Can you pick me up/drop me off at the airport ?
    Basically Yes. Depends on which airport you would use, we provide free shuttle service, RV dispatch service or pay delivery service.

    For more details, please refer to here, thank you.
  • ◆Are there one-way rentals ?
    Only between Tokyo and Narita right now. The service charge is 10800 JPY. We do not provide one-way rentals in the other area.

  • ◆How to make an RV reservation ?
    Please refer to here, thank you.
  • ◆What kind of RVs do you rent ?


     

        For more details, please refer to here, thank you.

  • ◆What kind of options do you have ?
  • ◆Where can I rent an RV ?


     

         For more details, please refer to here, thank you.

  • ◆Do I need a special driver’s license to drive an RV ?
    No. A special license to drive an RV is not required. You can enjoy your trip with only a basic valid driver's license. Just make sure your driver's license can be used in Japan.
  • ◆How do I pay for the rental ?
    You can pay by credit card or bank transfer when making the reservation. We accept all major credit cards (VISA, Master, American Express, JCB, Alipay, Bitcoin).
  • ◆Can I make a change to a reservation ?
    Yes, but since there are other customers using the RV, please contact our staff as early as possible if you need to change your reservation.

    Changes of reservation from the second time, additional charges will be applied (3,240 JPY each time).
  • ◆Can I extend the rental duration ?
    Yes, but it is may not meet your needs and expectations during a peak season.
  • ◆What if I return the RV before the date it is due ?
    We accept it but we would not refund any rental fee.
  • ◆What if I am late in returning the RV ?
    Please contact our staff as early as possible when you are going to be late. We may charge you an extra expense depends on the situation.
  • ◆What happens if the RV I reserved is unavailable ?
    We will provide you another RV or refund you in full.
  • ◆What if the RV breaks down ?
    If you don’t need to take responsibility for it, we’ll provide you another RV or refund the difference.
  • ◆Do you have baby/child car seats available ?
    Yes. According to Japanese law, any child under the age of 6 needs to be in a car seat when riding in a car. You can rent it for 540 JPY per day.
  • ◆Are pets allowed in the RV ?
    Yes. Pets are welcomed, but the rental fee will be increased by 20%.
  • ◆Do you provide multilingual GPS ?
    Yes. But only in Tokyo and New Chitose right now.
  • ◆Can I rent WIFI ?
    Yes. But only in Tokyo and Osaka right now. You can rent it for 1620 JPY per day.
  • ◆Can I rent an ETC card ?
    Yes. But only in Tokyo, Narita and New Chitose right now. You can rent it for 324 JPY per day.
  • ◆Can I rent studless tires (snow tires) ?
    Yes. 1080 JPY per day. And if you rent RV in Hokkaido from November to March, you must rent snow tires for your safety.
  • ◆Can I add options after reservation is confirmed ?
    Yes. Because of limited stock, please contact our staff as early as possible.
  • ◆Is smoking allowed in the RV ?
    No. All RVs are non-smoking.
  • ◆Are there restrictions on mileage ?
    Yes.Our staff will check the milometer when you drop the RV off. If you have exceeded the limit(1000 km/3days,1500 km/5days,3000 km/10days,300km/day (over 10 days)), we’ll charge you extra km cost as 50 JPY per km.
  • ◆What is “Hokkaido Expressway Pass” ?
    "Hokkaido Expressway Pass" is a special product only available for foreign visitors to Japan. Unlimited access to Hokkaido's expressways, for one flat price! Don’t forget to rent it together with your RV if needed. (Rental fee: 3600 yen~ /day)

    For more details, please check here
  • ★Driving rules in Japan
    Please refer to here

※ For any questions unanswered here, please contact us and we will get back to you as soon as possible.

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